Refunds and cancellations

Refund and cancellation policy.

Cancel at least 48 hours before pickup and you pay nothing. Your security deposit comes back on the spot, as soon as you return the car in good condition.

Cancelling

Can I cancel my booking?

Travel plans change. The line is 48 hours before your scheduled pickup time.

48 hours or more: Full refundOf the token amount and any advance payments, minus any applicable administrative fees.
Inside 48 hours: Full rental chargedNo refunds are issued for cancellations made less than 48 hours before pickup.
No-show: Full rental chargedIf you do not pick the vehicle up at the scheduled time without prior notification.
Once approved: Released immediatelyThe refund is released as soon as it is approved.

Changing a booking

Can I change the dates or the car?

Modifications follow the same 48-hour line as cancellations.

48 hours or more: Just askChanges to pickup or return dates, vehicle type or location must be requested at least 48 hours before the original pickup time.
Subject to availability: Rates may changeModifications may result in a different rental rate or additional charges.
Inside 48 hours: Same as a late cancellationChanges requested less than 48 hours before pickup may incur the same penalties.

Your deposit

When do I get my deposit back?

This is the part people worry about most, so here it is in full. The deposit is refunded when the vehicle comes back in the same condition it went out, with no outstanding charges.

Note: our terms of service states a slower window than this page. Where the two differ, ask us and we will confirm which applies to your booking.

Deposit returned: On the spotWe check the vehicle over with you at return, and if it is in good condition the deposit is refunded there and then.
Deposit amounts: ₹5,000 – ₹60,000₹5,000 small cars, ₹10,000 big cars, ₹25,000–₹60,000 premium cars depending on the model.
How it is paid: Cheque, cash or UPIA post-dated security cheque may also be required.
What can be deducted: Four thingsDamage to the vehicle or equipment; traffic fines incurred during the rental; fuel shortages; and cleaning fees if the vehicle is returned extremely dirty.
Maximum liability: Daily rate until repairedIn case of significant damage, your liability is limited to the daily rental rate until the vehicle is repaired.

FAQ

Common questions about refunds.

When exactly do I get my security deposit back?

On the spot. We look the car over with you when you hand it back, and if it is in good condition the deposit is returned there and then. There is no waiting period and nothing to chase.

Is the token amount refundable?

If you cancel at least 48 hours before pickup, yes — the token and any advance are refunded, minus any applicable administrative fees. Inside 48 hours, no.

What can be deducted from my deposit?

Damage to the vehicle, traffic fines incurred during your rental, fuel shortages if the car is not returned at the same level, and a cleaning fee if it comes back extremely dirty.

What if the damage costs more than the deposit?

Your liability is limited to the daily rental rate until the vehicle is repaired.

Can I change my booking instead of cancelling?

Yes, if you ask at least 48 hours before the original pickup. It is subject to availability and the rate may change.

How long does the refund take to reach me?

Straight away once it is approved.